Resolutions Executive
Our client is a well-established, busy and celebrated Head office function based in Hemel Hempstead, who are looking for a bright and ambitious candidate to join their stable and friendly team on a permanent basis.
A great opportunity for candidates with an interest in the property or legal sectors, we’re ideally looking for people with experience of managing case files, resolving disputes and compiling data & evidence to support claims.
This is an autonomous role, helping to mediate between two parties, assisting them with a resolution before any legal involvement is required.
A supportive and inclusive business known for excellent training and onboarding, the role is a chance to develop and had been created due to the continued success, growth and progression of others already in the business.
This is a forward-thinking business who are at the fore of employee benefits provision, engagement strategy and are generally just all lovely people!
Key duties include:
- Responsible for own case-load, mediating with different parties to resolve issues at an early stage, ensuring an excellent quality of service is provided to all.
- Proactively reaching out to those involved in the dispute process for more information, gathering data and evidence to support cases.
- Managing queries from a mix of internal colleagues and external customers via both phone and email.
- Keeping up to date with any developments and legal changes within the property sector.
- Advise and consult customers on the services provided, escalating queries as required and reviewing complaints.
A client renowned locally for being an employer of choice, with a great working environment and benefits; it is a good time to join the business and the overall ‘feel’ of the company is extremely supportive and friendly.
Location: Hemel Hempstead
Salary: £27,000 - £30,000
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