Customer Service Coordinator

Our client is a well-established and forward-thinking business based in Stevenage, who are looking for a confident and ambitious candidate to join their stable and growing team on a permanent basis.

 

A role where no day is likely to be the same as this is not a call centre. It’s a solid mixture of administrative account management and relationship building with clients, with full training provided.

 

The role is a chance within a progressive business, created due to continued growth. Previous office experience is a must here, especially those that have worked in a stock/product related customer role, but they are absolutely open to a range of different candidates.

 

Key duties include:

• Working as part of a friendly customer service team, maintaining and ensuring an excellent quality of service is provided to all customers.
• Handling inbound queries professionally and efficiently via both telephone and email and managing complaints where needed.
• Processing customer orders and taking ownership of the same orders through to completion.
• Provide information on stock and product availability, pricing etc.
• Maintain accurate administrative records of all calls, updating other departments with information as required.

 

An extremely friendly working environment, as part of a really welcoming team who don’t take themselves too seriously.

 

It’s a superb opportunity for an experienced Customer Services/Call centre candidate to take the next step into a role offering more responsibility and the chance to develop in the future.

 

Location: Stevenage
Salary: £23,000 - £27,000
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