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Customer Service Administrator

We are thrilled to be recruiting for this established, friendly and industry leading business in Hemel Hempstead who are seeking a conscientious, hard working and organised new employee to join their team as soon as possible!


A superb working environment, the client offers great employee benefits and the chance to take ownership of a key role to the business.


A customer focused role, the successful applicant will be the face and voice of the business and will be able to combine their ability on the telephone, with an efficient and organised administrative background to enjoy this rounded opportunity.


A calming and logical approach to customer service and organisation, with proven background in a similar role would certainly be beneficial – the role has a seriously proactive side, to deal with issues themselves by way of organising service visits and scheduling attendance of engineers. There are no sales duties attached to this opportunity in any form.


Available purely because of an internal promotion, this business is famed not only for retaining it’s staff through an outstanding, inclusive culture, but also its development of people who have the desire to commit, work hard and progress in life.


Key duties include:

  • Handling all incoming queries from Customers via email and telephone
  • Investigate the nature of queries themselves and consider relevant approaches to rectify issues
  • Allocate timeslots and engineers to attend call outs/bookings
  • Administrate all relevant paperwork, internal and external
  • Liaise extensively with internal teams to resolve customer problems where escalations occur.


An inspiring leader who we’ve partnered with on regular occasions, the working environment created is autonomous and gives people the chance to shine, while also training and supporting for success. The role is available now and is a priority for the client to fill, so please apply immediately to be considered should you be interested!

Location: Hemel Hempstead
Salary: £25,000 - £28,000
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